What are your charges for delivery?

Sea moss gel and dry packets are delivered free of charge in Dubai.

For delivery in other Emirates, you will be charged AED 15 for sea moss Gel, AED 10/per delivery for monthly subscription.

Free Delivery all over UAE for Sea moss dry.

Within the UAE, deliveries will be made in three working days.

* We are using temperature control delivery for Sea moss gel   

How secure is shopping at Seamoss.ae?

Shopping on seamoss.ae website is guaranteed to be 100% secure. All stored credit cards and payment details are encrypted with the highest levels of security before being transmitted. We follow the most stringent protocols to ensure that each of our customer’s data is protected.

What payment methods do you accept?

Credit or Debit Cards: At seamoss.ae our preferred payment method is via a secure credit card transaction. Rest assured, your card number will be protected using industry-leading encryption standards. We guarantee a safe shopping experience on our website. We currently accept Apple pay, Visa and MasterCard credit cards. Orders completed with credit cards will not be charged any additional fees. You can save your credit card details in your ‘My Account’ section, this means a quicker checkout process.

Are my bank details trusted for online payments at seamoss.ae?

We actually use industry-leading encryption standards! This encrypts the data you provide to us, ensures it is safe and not accessible to any third party. From your side, the most important is to protect your password. Your data is only used to process orders and to serve you better. It will be under no circumstances disclosed to any third party. For more information, please check Terms & Conditions.

Why do I have to verify my phone number?

We request verification of your phone number for the security of the account. Also, the courier will use this number to call you before delivery to ensure we deliver to the right person and on time.

Why is there no paper invoice with my order?

We do not send paper invoices to be environment friendly. All purchases will be supported with an electronic invoice.

What if I receive a different item than the one I ordered?

We at seamoss.ae take extra care to ensure that you receive what you ordered. In case we made a mistake, send an email to customercare@seamoss.ae We will schedule a pick-up of the item and immediately replace with the correct product.

My credit card details have been rejected, what do I do?

Double-check the following common mistakes:

Is the card you used for ATM use only?

Some cards are not enabled for e-commerce shopping, contact your bank to enable your card for online shopping.

Did you complete the 3D Secure Check successfully?

In order to avail of 3D secure authentication you must register your credit/debit card. This is a one-time process which takes place on the card issuer’s (bank) website. The process involves the cardholder answering several security questions to which only the card issuer and cardholder will know the answer. The cardholder then selects a password and/or a secret question, which will be used by the card issuer during each online transaction. Contact your bank if you are facing any problems with 3D secure.

Were the following fields entered correctly?

Card number

Name on card

CVV code (three digit number on back of card)

Expiry date

Is there sufficient limit on your credit card?

If the above conditions are met, call your bank to check if your credit card is eligible for online purchases or if there is any other reason blocking it.